1 reviews | Active since Aug 2012
PATHETIC
we have been a loyal customer for years since 2020 with Fever Tree Finace and we could settle the account in Feb 2024 seeing we had extra to settle the account. even though they claim the last credit report was in 2021 we still used the account when my cat was shot last year August 2023. but because they cant accumulate interest from us the account was place on hold and will now need another credit check and its not guarenteed that the account will be reactivated due to affordibilty. my question is why wasnt this done every year why wait untill the account was settled psid in full. so now you have to re-activate to see if a person qualifies. this is utter BS .. so if there was a balance still and even though a person took a salary drop and never misssed one payment this is what as loyal customer gets. totally unacceptable and I will make it my mission to see to it that every platform I get this will be known how they treat loyal customers !! what a disgrace !!!!!!!!!!!!!
Thanks for getting in touch.
As we are regulated by the National Credit Regulator and Financial Sector Conduct Authority, we rely on TransUnion for your credit bureau data and records in order to grant credit responsibly.
While the account was settled successfully, we need to ensure that if the account is reused that your credit is still in good standing.
For any disputes or questions about your credit record, please make contact with Transunion directly on www.transunion.co.za.
If we have caused any inconvenience, we sincerely apologise for the experience. We aim to grant credit responsibly and value having you as a loyal customer.
Kind regards,
The FeverTree Team
Thanks for getting in touch.
As we are regulated by the National Credit Regulator and Financial Sector Conduct Authority, we rely on TransUnion for your credit bureau data and records in order to grant credit responsibly.
While the account was settled successfully, we need to ensure that if the account is reused that your credit is still in good standing.
For any disputes or questions about your credit record, please make contact with Transunion directly on www.transunion.co.za.
If we have caused any inconvenience, we sincerely apologise for the experience. We aim to grant credit responsibly and value having you as a loyal customer.
Kind regards,
The FeverTree Team