MX
Mthandeni X
1 reviews | Active since Jul 2021
13 Jun 2023, 09:18
Paid up account reflecting balance
I have paid up and closed my account however its reflect a balance on my credit profile. I had contacted the institution numerous occassions but they have completely failed to update their records. poor service!!
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Replies (3)0
Replies (3)
FeverTree Finance's replyOfficial
14 Jun 2023, 09:39Hi Mthandeni
Thanks for getting in touch and bringing this to our attention!Our team is currently attending to this with the utmost urgency to ensure your credit bureau information is updated.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We valued having you as a customer.
Kind regards,The FeverTree Team
Thanks for getting in touch and bringing this to our attention!Our team is currently attending to this with the utmost urgency to ensure your credit bureau information is updated.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We valued having you as a customer.
Kind regards,The FeverTree Team
FeverTree Finance's reply14 Jun 2023, 09:39
Official
Hi Mthandeni
Thanks for getting in touch and bringing this to our attention!Our team is currently attending to this with the utmost urgency to ensure your credit bureau information is updated.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We valued having you as a customer.
Kind regards,The FeverTree Team
Thanks for getting in touch and bringing this to our attention!Our team is currently attending to this with the utmost urgency to ensure your credit bureau information is updated.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We valued having you as a customer.
Kind regards,The FeverTree Team
MX
Mthandeni X's updateReviewer Update
25 Jul 2023, 09:12Please note the above remain unresolved!! another reflection of poor customer service.
MX
Mthandeni X's update25 Jul 2023, 09:12
Reviewer Update
Please note the above remain unresolved!! another reflection of poor customer service.
FeverTree Finance's replyOfficial
25 Jul 2023, 16:41Hi Mthandeni
Thanks for the update! A request was sent to Transunion on 14 June to ensure that your credit bureau information is updated. An agent from our side will be in contact with your directly with the request reference that you can use to follow-up directly with Transunion as well.
This may take some time to reflect, but can confirm that the enquiry was done from our side. We will keep our eye on this to make sure it is sorted.
Kind regards,The FeverTree Team
Thanks for the update! A request was sent to Transunion on 14 June to ensure that your credit bureau information is updated. An agent from our side will be in contact with your directly with the request reference that you can use to follow-up directly with Transunion as well.
This may take some time to reflect, but can confirm that the enquiry was done from our side. We will keep our eye on this to make sure it is sorted.
Kind regards,The FeverTree Team
FeverTree Finance's reply25 Jul 2023, 16:41
Official
Hi Mthandeni
Thanks for the update! A request was sent to Transunion on 14 June to ensure that your credit bureau information is updated. An agent from our side will be in contact with your directly with the request reference that you can use to follow-up directly with Transunion as well.
This may take some time to reflect, but can confirm that the enquiry was done from our side. We will keep our eye on this to make sure it is sorted.
Kind regards,The FeverTree Team
Thanks for the update! A request was sent to Transunion on 14 June to ensure that your credit bureau information is updated. An agent from our side will be in contact with your directly with the request reference that you can use to follow-up directly with Transunion as well.
This may take some time to reflect, but can confirm that the enquiry was done from our side. We will keep our eye on this to make sure it is sorted.
Kind regards,The FeverTree Team