No Service delivery

I am very ****ed at this point with the feedback i received from Fever tree telephonically.

I was at clicks purchasing items and when i tried to use my fever tree account to pay it was declined. when i called fever tree i was told that my credit report is out dated and that it needs to be updated it was updated 2018 last - dont ask me how as in 2022 i asked for more credit which was granted.

After doing this credit check i am now declined and can not use my account due to defaults on my name THAT HAS NOTHING TO DO WITH FEVER TREE!!!

I pay this account on a monthly bases and now i cant use it cos of other things on my name - what does my personal life or account have to do with this specific account. its like having a Edgars account i pay monthly and then cant use it.

This is the 1st time i hear of this. where is the contract i signed that states that if a default on any of my other accounts i wont be able to use this one. Fever Tree can not give me any answers but the fact that this account is blocked due to other accounts being in arrears on my credit profile.

I pay this account every single month with no fail!!!!!!!!!! really the most ****est thing i have ever head!!!!!!!!!!

I am shocked really, VERY BAD SERIVICE.

No Communication or anything reagrding this you just decided to block and figure out when i go to use it that its not working.

when i have yet been loyal to pay this account!!!!!!!!!!!!