Lack of Adequate Communication

I am very disappointed with the lac of communication and transparency. You should let a customer know before sending out their up to date statement, that the available balance in credit is pending a new credit check, before they they do an eye test they can't afford! My account was up to date, purchased on it literally 3 months ago with no issue. Even received a new linked medi wallet card. Explain to me since when does a credit provider need to do a new credit check every time they need to use their revolving credit account they pay every month without fail?!!! Your lack of communication has put me in an unfair financial position and I will not be promoting your product to anyone.