eK
esther K
1 reviews | Active since Aug 2015
14 Feb 2024, 09:43
FUSTRATED CUSTOMER
I've been struggling to access my customer portal since last week and been calling customer care I am not getting any joy from the Agent and someone from their dept. tried to log into my portal yesterday from 12h00 till 14h42.
HOW LONG MUST WE WAIT FOR IT DEPT.
Helpful (0)
Replies (3)0
Replies (3)
FeverTree Finance's replyOfficial
14 Feb 2024, 11:54Hi Ester
Thanks for getting in touch and bringing this to our attention.
Your enquiry has been escalated with the necessary departments to investigate - we will get back to you with feedback on your issue logging in and which mode your points are on.
Kind regards,
The FeverTree Team
Thanks for getting in touch and bringing this to our attention.
Your enquiry has been escalated with the necessary departments to investigate - we will get back to you with feedback on your issue logging in and which mode your points are on.
Kind regards,
The FeverTree Team
FeverTree Finance's reply14 Feb 2024, 11:54
Official
Hi Ester
Thanks for getting in touch and bringing this to our attention.
Your enquiry has been escalated with the necessary departments to investigate - we will get back to you with feedback on your issue logging in and which mode your points are on.
Kind regards,
The FeverTree Team
Thanks for getting in touch and bringing this to our attention.
Your enquiry has been escalated with the necessary departments to investigate - we will get back to you with feedback on your issue logging in and which mode your points are on.
Kind regards,
The FeverTree Team
eK
esther K's updateReviewer Update
15 Feb 2024, 13:03service is getting worse by an hour
Sandiswa Zondani promised me that the Manager will call me but i haven't received anything.
it means that IT for Fever Tree they have rights to access the account without customer`s agreement.
so POPIA ACT its not acknowledged by FEVER TREE they do as they please.
clearly my personal info its not safe with the company
Sandiswa Zondani promised me that the Manager will call me but i haven't received anything.
it means that IT for Fever Tree they have rights to access the account without customer`s agreement.
so POPIA ACT its not acknowledged by FEVER TREE they do as they please.
clearly my personal info its not safe with the company
eK
esther K's update15 Feb 2024, 13:03
Reviewer Update
service is getting worse by an hour
Sandiswa Zondani promised me that the Manager will call me but i haven't received anything.
it means that IT for Fever Tree they have rights to access the account without customer`s agreement.
so POPIA ACT its not acknowledged by FEVER TREE they do as they please.
clearly my personal info its not safe with the company
Sandiswa Zondani promised me that the Manager will call me but i haven't received anything.
it means that IT for Fever Tree they have rights to access the account without customer`s agreement.
so POPIA ACT its not acknowledged by FEVER TREE they do as they please.
clearly my personal info its not safe with the company
FeverTree Finance's replyOfficial
15 Feb 2024, 14:11Hi Esther
Our manager will make contact with you soonest as requested.
After your request to us to change your points to spend mode, this was done which is why you would have received communication while we actioned your request.
We take POPIA very seriously, and ensure that we comply in keeping your personal information safe.
If there is anything else we can assist with, please let our manager know. Your points are currently on spend mode as requested.
Thanks,
The FeverTree Team
Our manager will make contact with you soonest as requested.
After your request to us to change your points to spend mode, this was done which is why you would have received communication while we actioned your request.
We take POPIA very seriously, and ensure that we comply in keeping your personal information safe.
If there is anything else we can assist with, please let our manager know. Your points are currently on spend mode as requested.
Thanks,
The FeverTree Team
FeverTree Finance's reply15 Feb 2024, 14:11
Official
Hi Esther
Our manager will make contact with you soonest as requested.
After your request to us to change your points to spend mode, this was done which is why you would have received communication while we actioned your request.
We take POPIA very seriously, and ensure that we comply in keeping your personal information safe.
If there is anything else we can assist with, please let our manager know. Your points are currently on spend mode as requested.
Thanks,
The FeverTree Team
Our manager will make contact with you soonest as requested.
After your request to us to change your points to spend mode, this was done which is why you would have received communication while we actioned your request.
We take POPIA very seriously, and ensure that we comply in keeping your personal information safe.
If there is anything else we can assist with, please let our manager know. Your points are currently on spend mode as requested.
Thanks,
The FeverTree Team