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Abongwe N
1 reviews | Active since Oct 2025
22 Oct 2025, 22:33
Formal complaint in the appalling customer service and misspelling
I want to raise a formal complaint regarding fevertree finance and the appalling customer customer service from an agent I spoke too 22/10/2025
Helpful (0)
Replies (3)0
Replies (3)
FeverTree Finance's replyOfficial
23 Oct 2025, 08:25Hi Abongwe,
Thank you for reaching out and informing us that you had a negative experience. We would like to firstly apologize for the unpleasant experience you may have had as we do pride ourselves in our customer service and want all our customers to feel heard, understood and assisted when a query may arise.
We will have a agent contact you shortly to assist with the complaint and resolving the matter.
Kind regards
The FeverTreee Team
Thank you for reaching out and informing us that you had a negative experience. We would like to firstly apologize for the unpleasant experience you may have had as we do pride ourselves in our customer service and want all our customers to feel heard, understood and assisted when a query may arise.
We will have a agent contact you shortly to assist with the complaint and resolving the matter.
Kind regards
The FeverTreee Team
FeverTree Finance's reply23 Oct 2025, 08:25
Official
Hi Abongwe,
Thank you for reaching out and informing us that you had a negative experience. We would like to firstly apologize for the unpleasant experience you may have had as we do pride ourselves in our customer service and want all our customers to feel heard, understood and assisted when a query may arise.
We will have a agent contact you shortly to assist with the complaint and resolving the matter.
Kind regards
The FeverTreee Team
Thank you for reaching out and informing us that you had a negative experience. We would like to firstly apologize for the unpleasant experience you may have had as we do pride ourselves in our customer service and want all our customers to feel heard, understood and assisted when a query may arise.
We will have a agent contact you shortly to assist with the complaint and resolving the matter.
Kind regards
The FeverTreee Team
AN
Abongwe N's updateReviewer Update
23 Oct 2025, 09:01I am so sorry but fevertree finance is not it. I need assistance on how I can take this up higher than Hello Peter if possible I have been called today by a manager and they are not willing to accept my resolution. I am being told that “it’s a matter of not understanding revolving finance” . Please see below my initial complaint. I am extremely disappointed with the service I have received. Not only am I still being charged even though I have completed my 18 month term, but when I called for clarity, the customer service agent in the middle of expressing my frustration l told me, “we are closing in the next two minutes.” This level of service is completely unacceptable.
It is unreasonable that customers are not allowed to make manual payments and are instead restricted to direct debit. This clearly benefits the company, as it allows continued deductions even after the agreed-upon term has ended despite the fact that I have never missed a single debit payment.
I urgently request that someone from your team contact me to address my concerns. I also ask that the current balance be waived and removed from my name, as I have fulfilled my 18-month payment term without any missed payments. My resolution is final ! I do not want any payment arrangements I need the balance waivered off immediately.
It is unreasonable that customers are not allowed to make manual payments and are instead restricted to direct debit. This clearly benefits the company, as it allows continued deductions even after the agreed-upon term has ended despite the fact that I have never missed a single debit payment.
I urgently request that someone from your team contact me to address my concerns. I also ask that the current balance be waived and removed from my name, as I have fulfilled my 18-month payment term without any missed payments. My resolution is final ! I do not want any payment arrangements I need the balance waivered off immediately.
AN
Abongwe N's update23 Oct 2025, 09:01
Reviewer Update
I am so sorry but fevertree finance is not it. I need assistance on how I can take this up higher than Hello Peter if possible I have been called today by a manager and they are not willing to accept my resolution. I am being told that “it’s a matter of not understanding revolving finance” . Please see below my initial complaint. I am extremely disappointed with the service I have received. Not only am I still being charged even though I have completed my 18 month term, but when I called for clarity, the customer service agent in the middle of expressing my frustration l told me, “we are closing in the next two minutes.” This level of service is completely unacceptable.
It is unreasonable that customers are not allowed to make manual payments and are instead restricted to direct debit. This clearly benefits the company, as it allows continued deductions even after the agreed-upon term has ended despite the fact that I have never missed a single debit payment.
I urgently request that someone from your team contact me to address my concerns. I also ask that the current balance be waived and removed from my name, as I have fulfilled my 18-month payment term without any missed payments. My resolution is final ! I do not want any payment arrangements I need the balance waivered off immediately.
It is unreasonable that customers are not allowed to make manual payments and are instead restricted to direct debit. This clearly benefits the company, as it allows continued deductions even after the agreed-upon term has ended despite the fact that I have never missed a single debit payment.
I urgently request that someone from your team contact me to address my concerns. I also ask that the current balance be waived and removed from my name, as I have fulfilled my 18-month payment term without any missed payments. My resolution is final ! I do not want any payment arrangements I need the balance waivered off immediately.
AN
Abongwe N's updateReviewer Update
23 Oct 2025, 09:04I was harassed with calls and text offering me this voucher and being told to go and redeem for them to tell me months later that every spend means I start again on a 18months contract? After I enquire about this I am told that I signed a contract and this is noted on my terms and conditions and my problem is I am misunderstanding what revolving finance is? I need this to be looked into .
AN
Abongwe N's update23 Oct 2025, 09:04
Reviewer Update
I was harassed with calls and text offering me this voucher and being told to go and redeem for them to tell me months later that every spend means I start again on a 18months contract? After I enquire about this I am told that I signed a contract and this is noted on my terms and conditions and my problem is I am misunderstanding what revolving finance is? I need this to be looked into .