TV
Thando V
1 reviews | Active since Dec 2021
06 Jun 2022, 16:59
Fevertree refund nightmare
Refund of Unauthorized Debit Order I was having a good experience with ZeroPay/Fevertree, however an unauthorized debit order went off my account and they have not refunded me. Support keeps telling me they are waiting on I.T.
I am not sure how a refund of this nature does not take high priority as they made a mistake and debited my account by mistake.
There is no sense of urgency whatsoever.. its been a week already and counting!!! I'm am highly disappointed, inconvenienced and annoyed.
Worst experience ever
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Replies (1)
FeverTree Finance's replyOfficial
09 Jun 2022, 15:08Hi Thando
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had.
We will be in contact with your directly about the reversal.
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had.
We will be in contact with your directly about the reversal.
Kind regards,The FeverTree Team
Best regards,
FeverTree Finance's reply09 Jun 2022, 15:08
Official
Hi Thando
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had.
We will be in contact with your directly about the reversal.
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had.
We will be in contact with your directly about the reversal.
Kind regards,The FeverTree Team
Best regards,