CP
Charlton P
1 reviews | Active since Aug 2016
31 Mar 2025, 13:25
Fevertree need money. Lets start a fund raiser. Im not doing this alone.
I asked for a settlement amount and paid the exact amount. A few days later I tried to check the app and it showed I no longer have an account. Fast forward a few weeks and another debit order goes off. I call and the lady advices that it was too late to stop the debit and that I can call back in 3 days time to ask for a refund. I decided its not my fault so I reverse it. Now I get hounded by Fever tree finace for R49 as I reversed teh debit order. This after I settled the account. If you guys need money increase your fees, dont hound me for more money
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Replies (2)FeverTree Finance's replyOfficial
31 Mar 2025, 14:03Hi Charlton,
Thank you for reaching out.
We confirm that one of our agents have been in contact with you.
Kindly note that the settlement letter does state in the case of a debit order already being loaded on your profile that this is already excluded from your settlement amount and the debit order should please be successful.
We do however confirm that your matter has been escalated to management for a review and we will be in contact with you shortly.
Kind regards
The FeverTree Finance Team
Thank you for reaching out.
We confirm that one of our agents have been in contact with you.
Kindly note that the settlement letter does state in the case of a debit order already being loaded on your profile that this is already excluded from your settlement amount and the debit order should please be successful.
We do however confirm that your matter has been escalated to management for a review and we will be in contact with you shortly.
Kind regards
The FeverTree Finance Team
FeverTree Finance's reply31 Mar 2025, 14:03
Official
Hi Charlton,
Thank you for reaching out.
We confirm that one of our agents have been in contact with you.
Kindly note that the settlement letter does state in the case of a debit order already being loaded on your profile that this is already excluded from your settlement amount and the debit order should please be successful.
We do however confirm that your matter has been escalated to management for a review and we will be in contact with you shortly.
Kind regards
The FeverTree Finance Team
Thank you for reaching out.
We confirm that one of our agents have been in contact with you.
Kindly note that the settlement letter does state in the case of a debit order already being loaded on your profile that this is already excluded from your settlement amount and the debit order should please be successful.
We do however confirm that your matter has been escalated to management for a review and we will be in contact with you shortly.
Kind regards
The FeverTree Finance Team
FeverTree Finance's replyOfficial
31 Mar 2025, 16:52Dear Charlton,
We hereby confirm that your enquiry has been investigated and that management has been in contact with you and the matter is now resolved.
Kind regards
The Fevertree Finance team
We hereby confirm that your enquiry has been investigated and that management has been in contact with you and the matter is now resolved.
Kind regards
The Fevertree Finance team
FeverTree Finance's reply31 Mar 2025, 16:52
Official
Dear Charlton,
We hereby confirm that your enquiry has been investigated and that management has been in contact with you and the matter is now resolved.
Kind regards
The Fevertree Finance team
We hereby confirm that your enquiry has been investigated and that management has been in contact with you and the matter is now resolved.
Kind regards
The Fevertree Finance team
