HS
Hannes S
1 reviews | Active since Apr 2012
20 Dec 2022, 09:41
FeverTree Finance / Mediwallet = ******** ******** & *******
In April 2021 I paid up my account & asked that the account be closed. This was a nightmare as they refused to accept my money through a payment method they already had set up, so that they could charge extra admin fees and interest. I finally got a paid-up letter / account closure confirmation in September 2021. Now in December 2022, more than a year later, FNB has advised me that my name is still on a list saying that I owe Fevertree / Mediwallet money. I've mailed and asked for feedback but my mails have been ignored for the past 2 weeks. Thanks for the useless service fevertree finance, I'll just log this with the Ombudsman now seeing as you are ignoring me.
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Replies (1)FeverTree Finance's replyOfficial
12 Jan 2023, 16:51Hi Hannes
Thank you for getting in touch and bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. Our team has submitted your credit bureau update to the relevant teams. We will keep an eye on this to make sure your account reflects correctly on your profile as closed.
Kind regards,The FeverTree Team
Thank you for getting in touch and bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. Our team has submitted your credit bureau update to the relevant teams. We will keep an eye on this to make sure your account reflects correctly on your profile as closed.
Kind regards,The FeverTree Team
FeverTree Finance's reply12 Jan 2023, 16:51
Official
Hi Hannes
Thank you for getting in touch and bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. Our team has submitted your credit bureau update to the relevant teams. We will keep an eye on this to make sure your account reflects correctly on your profile as closed.
Kind regards,The FeverTree Team
Thank you for getting in touch and bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. Our team has submitted your credit bureau update to the relevant teams. We will keep an eye on this to make sure your account reflects correctly on your profile as closed.
Kind regards,The FeverTree Team
