R-
Raylene --

1 reviews | Active since Mar 2021

30 May 2022, 09:12

FEVER TREE DISHONEST BUSINESS PRACTICES DON'T USE THESE PEOPLE

I used Fever Tree to finance a bunk from Matress Warehouse. I emailed them on the day I received the matress with a video showing the rotten slats and dented wood that was delivered to my house. I informed them that I was sending the bunks back

Fever tree has failed to remove the account off my credit bureau accounts and is demanding that I pay initiation fees for opening the account. The ran an unauthorized debit order against my bank account which I reversed.

You need to reverse whatever charges you have billed me since I didn't make use of the finance nor do I have any goods with me. Matress warehouse sent you the money back.

Its very dishonest to expect a customer to pay for admin fees for an account that has NEVER BEEN USED. I CALLED IN LAST WEEK AND WAS TOLD I MUST PAY THIS!!! this is *****ing!

These charges must be credited and t he information removed from the credit bureaus!! I will go to the credit ombudsman if I need to

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Replies (1)
FeverTree Finance
FeverTree Finance's reply31 May 2022, 13:59
Official
Hi Raylene

Thanks for getting in touch and for bringing this to our attention.  

We want to sincerely apologise for the inconvenience and your experience. 
We are investigating this with the utmost urgency and will be in contact with your directly about the reversal and the credit bureau information removal. 

Kind regards,The FeverTree Team