TS
Tracy-Lee Savill

1 reviews | Active since Dec 2022

06 Dec 2022, 10:39

***** statements

My account was overdue and I made payment twice, and it shows that I did on the statements they sent me. But it still showed overdue. Every day I email them to fix it and they don't respond. If they do respond they just send me statements. I checked the statement today and it shows no payment went off but there was a new balance I was able to use, the money definitely went off of my bank account. This company is either very ***** or the employees are just *********** idiots either way I don't recommend them at all. 1 star is too good for them. If you don't know who they are, they are a credit facility you can use at clicks and specsavers. It is affiliated with mediwallet.

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Replies (2)
FeverTree Finance
FeverTree Finance's reply07 Dec 2022, 16:33
Official
Hi Tracy 

Thanks for getting in touch and for bringing this to our attention.  
We want to sincerely apologise for the inconvenience, and the experience you've had with us. 
Please note that changing between the minimum and maximum instalment mode will affect the status of your account based on payments made. We will look into this to ensure your available balance displays accordingly. We will be in contact with feedback on the investigation. 
Kind regards,The FeverTree Team 
FeverTree Finance
FeverTree Finance's reply19 Dec 2022, 10:29
Official
Hi Tracy

We trust you have received all the feedback required regarding your statement enquiry. If you have any other questions, please do not hesitate to contact us.
Have a lovely festive season! 

Kind regards,The FeverTree Team