VR
Vhonani R
1 reviews | Active since Aug 2019
17 Jan 2023, 15:24
*****
I asked for a settlement letter and settled my account but they still dedicated money from my account. When I called to find out why the lady on the other end made no sense. I asked that she close my account but it is still active. I decided to write to ask for an explanation but they have been silent.
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FeverTree Finance's replyOfficial
18 Jan 2023, 14:21Hi Vhonani
Thanks for getting in touch and for bringing this to our attention.
Our finance team has confirmed that your payments have been allocated and a settlement letter sent. Please do let us know if you have not received it.
We will close your account on our side and send the request to the credit bureau to update your profile.
We want to sincerely apologise for the inconvenience, we don't want our customers to have such an experience with us. We valued having you as a customer!
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
Our finance team has confirmed that your payments have been allocated and a settlement letter sent. Please do let us know if you have not received it.
We will close your account on our side and send the request to the credit bureau to update your profile.
We want to sincerely apologise for the inconvenience, we don't want our customers to have such an experience with us. We valued having you as a customer!
Kind regards,The FeverTree Team
FeverTree Finance's reply18 Jan 2023, 14:21
Official
Hi Vhonani
Thanks for getting in touch and for bringing this to our attention.
Our finance team has confirmed that your payments have been allocated and a settlement letter sent. Please do let us know if you have not received it.
We will close your account on our side and send the request to the credit bureau to update your profile.
We want to sincerely apologise for the inconvenience, we don't want our customers to have such an experience with us. We valued having you as a customer!
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
Our finance team has confirmed that your payments have been allocated and a settlement letter sent. Please do let us know if you have not received it.
We will close your account on our side and send the request to the credit bureau to update your profile.
We want to sincerely apologise for the inconvenience, we don't want our customers to have such an experience with us. We valued having you as a customer!
Kind regards,The FeverTree Team