RB
Rene B
1 reviews | Active since Apr 2022
19 Nov 2024, 08:11
Dishonesty
I received an email from Collections@Fevertree yesterday claiming that I was behind in a payment and should make contact with them urgently. I immediately rep**** with a screenshot as proof of payment. I received a reply claiming that my latest payment was used towards the previous month's payment. I then rep**** with a photo of all my payments up to 07/04/2024. Not only are my payments up to date,but I pay more every month that what my due amount is. This is not the first time they do this.I feel it is dishonest and someone very clearly is trying for an extra "christmas bonus".
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FeverTree Finance's replyOfficial
19 Nov 2024, 10:14Good day Rene,
Thank you for reaching out and bringing this under our attention. We will definitely look into the matter and ensure that we see to the necessary from our end.
Please note that we can confirm your account payments are all up to date. One of our agents will be in contact with you shortly to confirm this and to answer any questions you may have.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
Thank you for reaching out and bringing this under our attention. We will definitely look into the matter and ensure that we see to the necessary from our end.
Please note that we can confirm your account payments are all up to date. One of our agents will be in contact with you shortly to confirm this and to answer any questions you may have.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
FeverTree Finance's reply19 Nov 2024, 10:14
Official
Good day Rene,
Thank you for reaching out and bringing this under our attention. We will definitely look into the matter and ensure that we see to the necessary from our end.
Please note that we can confirm your account payments are all up to date. One of our agents will be in contact with you shortly to confirm this and to answer any questions you may have.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
Thank you for reaching out and bringing this under our attention. We will definitely look into the matter and ensure that we see to the necessary from our end.
Please note that we can confirm your account payments are all up to date. One of our agents will be in contact with you shortly to confirm this and to answer any questions you may have.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team