1 reviews | Active since Apr 2023
Disappointing service
Made use of FeverTree to make a purchase at decofurn. The purchase is great and I'm happy with it.
FeverTree Finance is however, disappointing. After trying to settle the account, I get no confirmation that it's settled, the amount given by the call centre was supposedly not enough.
After querying why an debit order went off I got no response, only when I reversed the debit order they actually contacted me. Explaining that I just needed to pay R74.84 and the account will be fully settled. This is not the case since they did it again a month later. Charging for the debit "failure" thus increasing the amount owed. No communication, no resolution from their side, they will make it your problem and they will try to drag this out as long as possible in order to add more of their fees.
I'm my opinion, don't use them, avoid their service at all cost.
Thanks for getting in touch and bringing this to our attention!Our team is currently attending to this - a member from our team will contact you directly with an update to confirm that your account is sorted.
We sincerely apologise for any inconvenience caused and this experience you've had with us.
We value having you as a customer and hope that you will give us the opportunity to gain back your trust. For any further enquiries regarding this matter, please get in touch with us.
Kind regards,The FeverTree Team
Thanks for getting in touch and bringing this to our attention!Our team is currently attending to this - a member from our team will contact you directly with an update to confirm that your account is sorted.
We sincerely apologise for any inconvenience caused and this experience you've had with us.
We value having you as a customer and hope that you will give us the opportunity to gain back your trust. For any further enquiries regarding this matter, please get in touch with us.
Kind regards,The FeverTree Team