JVdW
Johann Van der Walt

1 reviews | Active since Aug 2010

06 Dec 2021, 15:28

Delink Cards

This is the 3rd time I was embarrassed due to cards not working or being delink or not linked at all. Their partners Click Clearwater's staff & Town Square does not ever know that clients can pay with the Mediwallet card. Clicks Managers don't even try and assist. Between FeverTree, Clicks & Specsaver, I cannot decided who is more ***********. All you ever get is card declined. It is a shame that people who cannot perform in their duties are working with clients. I have previously complaint and no manager ever bother to phone and resolve the issues.

0
Replies (2)
FeverTree Finance
FeverTree Finance's reply07 Dec 2021, 15:13
Official
Hi Johann

Thanks for getting in touch and for bringing this to our attention.  We want to sincerely apologise for the inconvenience. 
We will investigate this matter, but glad to see you have managed to use your new card. 

We will be in contact soonest with feedback on your card enquiry. 

Kind regards, 
The FeverTree Team 

Best regards,

JVdW
Johann Van der Walt's update05 Jan 2022, 09:24
Reviewer Update
And to date no response on this. Your company feedback is beyond a joke and still Business Partners have no Idea they accept your cards or how it work.