RB
Rene B
1 reviews | Active since Apr 2022
17 Apr 2025, 09:33
Debit order charges shouldn't be charged!!!
Once again it's me and them with charging fees they shouldn't be charging.I cancelled my debit order with them end of January 2024,as I am paying directly,and been charged a fee every month for failed debit order.I only noticed this yesterday and sent them an email asking to contact me.A very rude woman with a horrible attitude called me this morning and told me to read their terms and conditions,that they don't cancel debit orders.I have attempted from my side to cancel with Capitec but they are not able to do so.All of a sudden (first time ever) I also got an sms to say my debut order failed.How convenient after speaking to them.
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Replies (2)
FeverTree Finance's replyOfficial
17 Apr 2025, 14:56Hi Rene
Thank you for reaching out and bringing this under our attention.
Please note that while we can confirm your account payments are up to date, we unfortunately cannot cancel the debit order as this is part of the account agreement. We were also able to update your profile with the new contact details you are using seen as the one we had must have been outdated. An agent will be in contact with you directly to see how we can further assist to match your currently payment schedule.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
Thank you for reaching out and bringing this under our attention.
Please note that while we can confirm your account payments are up to date, we unfortunately cannot cancel the debit order as this is part of the account agreement. We were also able to update your profile with the new contact details you are using seen as the one we had must have been outdated. An agent will be in contact with you directly to see how we can further assist to match your currently payment schedule.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
FeverTree Finance's reply17 Apr 2025, 14:56
Official
Hi Rene
Thank you for reaching out and bringing this under our attention.
Please note that while we can confirm your account payments are up to date, we unfortunately cannot cancel the debit order as this is part of the account agreement. We were also able to update your profile with the new contact details you are using seen as the one we had must have been outdated. An agent will be in contact with you directly to see how we can further assist to match your currently payment schedule.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
Thank you for reaching out and bringing this under our attention.
Please note that while we can confirm your account payments are up to date, we unfortunately cannot cancel the debit order as this is part of the account agreement. We were also able to update your profile with the new contact details you are using seen as the one we had must have been outdated. An agent will be in contact with you directly to see how we can further assist to match your currently payment schedule.
We sincerely apologize for any inconvenience caused by this.
Kind regards
FeverTree Finance team
RB
Rene B's updateReviewer Update
17 Apr 2025, 16:13No inconvenience caused,but you are charging me an extra cost every month which I am sure cannot be legal,so I am sure one months non payment of my account should be equal to the loss?
RB
Rene B's update17 Apr 2025, 16:13
Reviewer Update
No inconvenience caused,but you are charging me an extra cost every month which I am sure cannot be legal,so I am sure one months non payment of my account should be equal to the loss?