NC
Nina C

1 reviews | Active since Dec 2020

10 Dec 2020, 12:46

Bunch of sharks

I wish I had come to HelloPeter before applying for a load at FeverTree, I needed to get new glasses and saw you could get credit via FeverTree, when doing the application I made a mistake by taking photos of my bankstatements and uploading them that way, I was doing it on my phone. A VERY VERY rude woman from fevertree phoned and shat all over me because of what I had done, when I asked her how else can I do it on my phone she said read the sms I just sent you there is a link - well there wasnt a link on the sms - joke on her. Before even applying I called Fevertree to ask if they had interest free options and the lady said you can get 6 months interest free, all that will be added to the amount is R30 per month admin fee - which is fine Today I called to make sure that the debit order is for 6 months interest free, the guy checked it out and said yes, so I asked what my payment would be and suddenly there is another cost.... Let me break it down, Glasses R4881 plus admin fee over 6 months R180 comes to R5061/6 = R843 per month over 6 months.. BUT NO its R893 per month over 6 months that's an additional R297??? where does that come from???

They are a bunch of sharks and don't give you all the information when applying for the credit and to top it off have on of the rudest staff member I have EVER spoken to whose name I didn't get

0
Replies (2)
FeverTree Finance
FeverTree Finance's reply11 Dec 2020, 11:38
Official
Hi Nina

We want to sincerely apologise for your experience and the inconvenience.

Your enquiry has been sent on to the necessary persons who is attending to it with the utmost urgency and who will be in contact with you soonest with feedback on the calculation.

Kind regards,
The FeverTree Team 
NC
Nina C's update14 Dec 2020, 09:14
Reviewer Update
I give up!!
So on Friday the ops manager calls to apologize for the ****ty service I received from still unknown person,
She assures me that I will be paying it off over 6 months interest free (which I requested the day before) and she will personally send me the statement which the amount.
Guess what!!! I get my statement and low and behold its calculated over 18months with interest.
What was the 11 minute phone call for? Just to waste me time?
And don't think the R100 gift voucher - which I haven't received will make me want to use you again.
Uuurgh! Useless bunch