M&EM&E
Michael & Elmi Michael & Elmi

1 reviews | Active since Apr 2017

02 May 2023, 18:03

Bad service ,

Bad company , ALL THE POSSITIVE REVIEW ARE BY AMATEUR RIVIERA THAT ARE PAID TO GET THERE Ratings up. same as there ZEROPAY the have zero customer care and App is always broken. The longer it is broken the less you can view what you paying for, no statement system working for months. App is worst, Customer care knows less about finance .the more money they make by having the system broken. The old story people just pay to get it over.

0
Replies (7)
FeverTree Finance
FeverTree Finance's reply03 May 2023, 14:25
Official
Hi Michael & Elmi

We have already seen the other review that you have left. We sincerely apologise for any inconvenience caused and for the experience you've had. 
In order to investigate and resolve these issues you are having more speedily, please send screenshots to support @zeropay. co.za of the app and statement that you have mentioned above. Thank you. 
Kind regards,The FeverTree Team 
M&EM&E
Michael & Elmi Michael & Elmi's update03 May 2023, 19:03
Reviewer Update
Hi , so amateur increase there reviews. As per the recordings to zeropay , you own customer care staff and senior manager even stated and confirmed Zero Pay is fully aware that the App is faulty for a while as per numerous customer complaints and that she has reported but she is not IT. So why must I fix your system . Unless you pay me a consultant fee. Good Luck.
FeverTree Finance
FeverTree Finance's reply05 May 2023, 10:59
Official
Hi Michael

Thank you for taking my call and for supplying us with the details, greatly appreciate it. 
We will be investigating and addressing the things that you have highlighted. 

Have a lovely day further.

Kind regards, 
The FeverTree Team 
M&EM&E
Michael & Elmi Michael & Elmi's update06 May 2023, 06:51
Reviewer Update
Thank you for calling , and willing to address the issue and responding to hello peter. Is shows the company is really willing to try resolve. As always it might be the customer care that is lacking. Much appreciated to resolving the App issue and layout and taking the time to listen. There head office does try to achieve a higher level of commitment. He hope to see there changes soon.
FeverTree Finance
FeverTree Finance's reply08 May 2023, 10:06
Official
Hi Michael 

Thanks! We are working on it :) 

Kind regards, 
The FeverTree Team
M&EM&E
Michael & Elmi Michael & Elmi's update18 May 2023, 20:38
Reviewer Update
Good Morning
Thanks for updating the app . It did update to a new version and the new pay button was inserted. They removed the old amount that I did pay previously and all well. But unfortunately , that what I thought.
2 weeks later , I see that they have lowered my credit limit to a third of what it was. It would seem when you take them on they seek reverse. So great for taking the time to update the app but shame on the excuses you provide and lower one credit with no reason. Even when they faults were on there side. Can we trust them and there company ZeroPay. Let's see what they say. Can they increase there rating.
FeverTree Finance
FeverTree Finance's reply19 May 2023, 16:12
Official
Hi Michael

Some of the points from your call with the team have been taken into consideration. We are happy to hear you are already seeing improvements on the ZeroPay App experience. 

Regarding spend limit changes, ZeroPay checks the customer's scheduled monthly payment behaviour. If scheduled month-end payments are consistently successful, spend limits can be increased. 
When scheduled month-end payments are unsuccessful, spend limits can be lowered.

Thanks again for the feedback. 

Kind regards, 
The FeverTree Team