Horrible , Just horrible to deal with

Item: Festo (Pty) Ltd
Rating: 1
Author: DARRYL VAN DER MERWE

The most frustrating ordering system I have ever dealt with. had to jump through hoops just to get a profile and finally get my quote that was urgent. Anyways the turn around time to create a customer code is ridiculous as it takes a day or 2.Anyways received my quote and placed my order asap as it was already urgent to begin with! . After quoting stock , I waited a whole month for the back order and when it was time to deliver ,It was still late haha . Sales team are nice people but are completely hamstrung because of the system and processes they have to follow. Even if you were the last company to sell these items , Id rather just not even bother to be honest. Worse customer service I have ever received while working in Purchasing.

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Replies (1)

Festo (Pty) Ltd's replyOfficial

16 Jul 2025, 12:08

Dear Darryl Van der Merwe,

First and foremost, please accept our sincere apologies for the delayed response to your review. We truly regret the frustration and inconvenience you experienced during your ordering process.

We understand how critical timely quotes and deliveries are, especially for urgent orders, and we are sorry that we did not meet your expectations. Your comments about the ordering system, customer code creation, and delivery delays are very important to us.

Our team has been actively communicating with you and your manager regarding the situation with customs and kept you updated as the delivery dates changed. We understand that despite these efforts, the experience did not meet your expectations, and for that, we are truly apologise.

Please know that we take your concerns seriously and are continuously working to improve our ordering and delivery processes to prevent similar issues in the future.

We appreciate your acknowledgement of our sales team and their efforts, and we hope to have the opportunity to provide a smoother experience should you choose to work with us again.

Thank you once again for your honest feedback.
The Festo Team

Festo (Pty) Ltd's reply16 Jul 2025, 12:08

Official

Dear Darryl Van der Merwe,

First and foremost, please accept our sincere apologies for the delayed response to your review. We truly regret the frustration and inconvenience you experienced during your ordering process.

Please know that we take your concerns seriously and are continuously working to improve our ordering and delivery processes to prevent similar issues in the future.

We appreciate your acknowledgement of our sales team and their efforts, and we hope to have the opportunity to provide a smoother experience should you choose to work with us again.

Thank you once again for your honest feedback.
The Festo Team