HB
Harry B
1 reviews | Active since May 2018
07 May 2018, 12:27
Festo
Ordered a part from them, told them it's urgent,made the payment electronically, went to go and pick up the part myself to save time,gave them the the paperwork they sent me as well as the proof of payment and 4 hours later I'm still waiting for them to give me what I have already paid for 4 hours ago, I was told that they can't release the part because they haven't processed the payment yet. This is very very unprofessional customer service delivery provided by "Festo"
Helpful (0)
Replies (1)0
Replies (1)
Festo (Pty) Ltd's replyOfficial
05 Jan 2022, 17:30 Dear Harry,
Thank you for making us aware of this issue. Apologies for the delayed response to this. We recently created a Hello Peter account, and we will be actively monitoring it. Please note that cash customers are required to send through an official purchase order, and proof of payment before goods can be dispatched. The order is only processed once the payment reflects in our bank account hence the delay. If you would like further assistance, please provide us with your number or email, and one of our agents will contact you urgently.
Thank you for making us aware of this issue. Apologies for the delayed response to this. We recently created a Hello Peter account, and we will be actively monitoring it. Please note that cash customers are required to send through an official purchase order, and proof of payment before goods can be dispatched. The order is only processed once the payment reflects in our bank account hence the delay. If you would like further assistance, please provide us with your number or email, and one of our agents will contact you urgently.
Best regards,
Festo (Pty) Ltd's reply05 Jan 2022, 17:30
Official
Dear Harry,
Thank you for making us aware of this issue. Apologies for the delayed response to this. We recently created a Hello Peter account, and we will be actively monitoring it. Please note that cash customers are required to send through an official purchase order, and proof of payment before goods can be dispatched. The order is only processed once the payment reflects in our bank account hence the delay. If you would like further assistance, please provide us with your number or email, and one of our agents will contact you urgently.
Thank you for making us aware of this issue. Apologies for the delayed response to this. We recently created a Hello Peter account, and we will be actively monitoring it. Please note that cash customers are required to send through an official purchase order, and proof of payment before goods can be dispatched. The order is only processed once the payment reflects in our bank account hence the delay. If you would like further assistance, please provide us with your number or email, and one of our agents will contact you urgently.
Best regards,