YS
Yolande S

1 reviews | Active since Dec 2021

11 Feb 2022, 22:25

Stay away

Worst customer service ever. They owe me over 8k. Delivery was arranged on the 23rd of November for the 7th of December. After all the empty promises and excuses after excuses, I canceled my order on the 13th of January. As per the terms on the invoice, they say they need a formal letter requesting a refund, which I've done. They even acknowledged the request and said it would be processed within 14 days. It's almost a month now and still no refund; they don't even reply to any emails now. You can't phone them; they don't answer. Can only WhatsApp message them. They will be online but just ignore your messages.

I posted on social media (like any upset customer will do) they thread me with lawyers and that I must remove my posts immediately. They even blocked me on their Facebook page now. They are very quick to reply when it comes to a sale, but once They get the sale, they don't have any interest or customer service. Please stay away. They will just lie to you and run away with your money!!!

I also noticed that they are doing this with so many people, let that be a sign...

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