MP
Marnes P
1 reviews | Active since Feb 2016
28 Sept 2021, 16:31
Ferreira Beds
<div>Refuses to refund my money. Paid deposit of R1250, and they refuse to pay our deposit back after cancelling our order. Will advise you to stay away from them. They are also trading as Ferreira Furniture.</div>
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Replies (12)0
Replies (12)
Ferreira Furniture's's replyOfficial
29 Sept 2021, 11:37Marnes
This is absolutely not true. Invoice was issued with a detailed explanation of the expiry time date of the special offer on the sleeper couch. We have also send a detailed email to your wife the customer and you were cc in that email - before sending the invoice - in which we've requested the details of the customer for the invoice and because it was a few hours before the expiry time ( midnight ) we explained in detail the requirement for the placement of an order - within the time - before special expire ( She communicated with the co for approx 3 days about the offer and information was shared-we explained that the 25% deposit must reflect in acc on invoice prior to midnight . Also in invoice that she understand prior to any form of payment. She was also explained that it will require an instant payment to reflect in time . She then EFT a normal transfer - different banks - she wrote a letter and appologised - it's human error - but we must have premium in acc to secure delivery 3 days later at the R4999 not R5999 price - same rule to everyone. You posted that we cheated the customer to pay - stole the money etc - it was published on HPplatform - you never corrected it just added- we have made it clear that dep will be released from att trust axc when you corrected this. We encourage transparency our 60 000 social media followers are testimony thereof but we must use these nb platforms to improve authenticity and trust not to share information that's doing the opposite We want to resolve this matter asap - Hope you understand - Regards Ferreira Furnitures
This is absolutely not true. Invoice was issued with a detailed explanation of the expiry time date of the special offer on the sleeper couch. We have also send a detailed email to your wife the customer and you were cc in that email - before sending the invoice - in which we've requested the details of the customer for the invoice and because it was a few hours before the expiry time ( midnight ) we explained in detail the requirement for the placement of an order - within the time - before special expire ( She communicated with the co for approx 3 days about the offer and information was shared-we explained that the 25% deposit must reflect in acc on invoice prior to midnight . Also in invoice that she understand prior to any form of payment. She was also explained that it will require an instant payment to reflect in time . She then EFT a normal transfer - different banks - she wrote a letter and appologised - it's human error - but we must have premium in acc to secure delivery 3 days later at the R4999 not R5999 price - same rule to everyone. You posted that we cheated the customer to pay - stole the money etc - it was published on HPplatform - you never corrected it just added- we have made it clear that dep will be released from att trust axc when you corrected this. We encourage transparency our 60 000 social media followers are testimony thereof but we must use these nb platforms to improve authenticity and trust not to share information that's doing the opposite We want to resolve this matter asap - Hope you understand - Regards Ferreira Furnitures
Ferreira Furniture's's reply29 Sept 2021, 11:37
Official
Marnes
This is absolutely not true. Invoice was issued with a detailed explanation of the expiry time date of the special offer on the sleeper couch. We have also send a detailed email to your wife the customer and you were cc in that email - before sending the invoice - in which we've requested the details of the customer for the invoice and because it was a few hours before the expiry time ( midnight ) we explained in detail the requirement for the placement of an order - within the time - before special expire ( She communicated with the co for approx 3 days about the offer and information was shared-we explained that the 25% deposit must reflect in acc on invoice prior to midnight . Also in invoice that she understand prior to any form of payment. She was also explained that it will require an instant payment to reflect in time . She then EFT a normal transfer - different banks - she wrote a letter and appologised - it's human error - but we must have premium in acc to secure delivery 3 days later at the R4999 not R5999 price - same rule to everyone. You posted that we cheated the customer to pay - stole the money etc - it was published on HPplatform - you never corrected it just added- we have made it clear that dep will be released from att trust axc when you corrected this. We encourage transparency our 60 000 social media followers are testimony thereof but we must use these nb platforms to improve authenticity and trust not to share information that's doing the opposite We want to resolve this matter asap - Hope you understand - Regards Ferreira Furnitures
This is absolutely not true. Invoice was issued with a detailed explanation of the expiry time date of the special offer on the sleeper couch. We have also send a detailed email to your wife the customer and you were cc in that email - before sending the invoice - in which we've requested the details of the customer for the invoice and because it was a few hours before the expiry time ( midnight ) we explained in detail the requirement for the placement of an order - within the time - before special expire ( She communicated with the co for approx 3 days about the offer and information was shared-we explained that the 25% deposit must reflect in acc on invoice prior to midnight . Also in invoice that she understand prior to any form of payment. She was also explained that it will require an instant payment to reflect in time . She then EFT a normal transfer - different banks - she wrote a letter and appologised - it's human error - but we must have premium in acc to secure delivery 3 days later at the R4999 not R5999 price - same rule to everyone. You posted that we cheated the customer to pay - stole the money etc - it was published on HPplatform - you never corrected it just added- we have made it clear that dep will be released from att trust axc when you corrected this. We encourage transparency our 60 000 social media followers are testimony thereof but we must use these nb platforms to improve authenticity and trust not to share information that's doing the opposite We want to resolve this matter asap - Hope you understand - Regards Ferreira Furnitures
MP
Marnes P's updateReviewer Update
29 Sept 2021, 12:05I understand my wife made a mistake with not doing an instant payment, but she still made the payment to your account. You received money from us (even though it only cleared later). She paid you R1250, and we didn't receive it back. We asked to cancel the order, and in that case you must pay us our money back (which you haven't done yet). You have received money from us and didn't provide us with a product or a refund.
MP
Marnes P's update29 Sept 2021, 12:05
Reviewer Update
I understand my wife made a mistake with not doing an instant payment, but she still made the payment to your account. You received money from us (even though it only cleared later). She paid you R1250, and we didn't receive it back. We asked to cancel the order, and in that case you must pay us our money back (which you haven't done yet). You have received money from us and didn't provide us with a product or a refund.
Ferreira Furniture's's replyOfficial
29 Sept 2021, 12:48Marnus
We have never disputed the deposit payment received as well as the refund that must be made this has been confirmed in writing and you were cc in same email. That's standard practice. We have a major problem with what you have published as the truth - very different from what you are saying now transpired. I don't enjoy this but it's irresponsible and cause damage when you state as truth " cheat to pay - stole from you - refuse to refund - that was never the case and we requested to correct with follow up that we can move on to refund. Can you imagine if we allow that untruthful and malicious reviews are used to achieve own objectives . As you've stated with those publications out in p domain - refund and I will remove ( posting that was not supposed to be published. We are 100% commited to customer satisfaction- but we will not be able to if this kind of posts are allowed
Ferreira Furnitures
We have never disputed the deposit payment received as well as the refund that must be made this has been confirmed in writing and you were cc in same email. That's standard practice. We have a major problem with what you have published as the truth - very different from what you are saying now transpired. I don't enjoy this but it's irresponsible and cause damage when you state as truth " cheat to pay - stole from you - refuse to refund - that was never the case and we requested to correct with follow up that we can move on to refund. Can you imagine if we allow that untruthful and malicious reviews are used to achieve own objectives . As you've stated with those publications out in p domain - refund and I will remove ( posting that was not supposed to be published. We are 100% commited to customer satisfaction- but we will not be able to if this kind of posts are allowed
Ferreira Furnitures
Ferreira Furniture's's reply29 Sept 2021, 12:48
Official
Marnus
We have never disputed the deposit payment received as well as the refund that must be made this has been confirmed in writing and you were cc in same email. That's standard practice. We have a major problem with what you have published as the truth - very different from what you are saying now transpired. I don't enjoy this but it's irresponsible and cause damage when you state as truth " cheat to pay - stole from you - refuse to refund - that was never the case and we requested to correct with follow up that we can move on to refund. Can you imagine if we allow that untruthful and malicious reviews are used to achieve own objectives . As you've stated with those publications out in p domain - refund and I will remove ( posting that was not supposed to be published. We are 100% commited to customer satisfaction- but we will not be able to if this kind of posts are allowed
Ferreira Furnitures
We have never disputed the deposit payment received as well as the refund that must be made this has been confirmed in writing and you were cc in same email. That's standard practice. We have a major problem with what you have published as the truth - very different from what you are saying now transpired. I don't enjoy this but it's irresponsible and cause damage when you state as truth " cheat to pay - stole from you - refuse to refund - that was never the case and we requested to correct with follow up that we can move on to refund. Can you imagine if we allow that untruthful and malicious reviews are used to achieve own objectives . As you've stated with those publications out in p domain - refund and I will remove ( posting that was not supposed to be published. We are 100% commited to customer satisfaction- but we will not be able to if this kind of posts are allowed
Ferreira Furnitures
MP
Marnes P's updateReviewer Update
29 Sept 2021, 12:53This is not some objective I have. I just want my money back. It is my money, and you are not paying it back. I am not trying to ruin your business or gain anything from this. I just want the money that you owe me back.
MP
Marnes P's update29 Sept 2021, 12:53
Reviewer Update
This is not some objective I have. I just want my money back. It is my money, and you are not paying it back. I am not trying to ruin your business or gain anything from this. I just want the money that you owe me back.
MP
Marnes P's updateReviewer Update
29 Sept 2021, 13:21Why can't you just pay our deposit back? What do you need from our side to pay our deposit back?
MP
Marnes P's update29 Sept 2021, 13:21
Reviewer Update
Why can't you just pay our deposit back? What do you need from our side to pay our deposit back?
Ferreira Furniture's's replyOfficial
30 Sept 2021, 11:34Marnus
We dont enjoy any of this and we are really sorry that you had to go through all of these discomfort and we understand the emotions when it's about our hard earned money. I hope you understand that we as a business who truly cares about our customers and our reputation is all we have and must be protected. This don't mean that we are without mistakes but never to deceit or mislead - something we will always fix
We will authorize the release of the refund I hope that there will be a next time to give you the service you deserve
FF
We dont enjoy any of this and we are really sorry that you had to go through all of these discomfort and we understand the emotions when it's about our hard earned money. I hope you understand that we as a business who truly cares about our customers and our reputation is all we have and must be protected. This don't mean that we are without mistakes but never to deceit or mislead - something we will always fix
We will authorize the release of the refund I hope that there will be a next time to give you the service you deserve
FF
Ferreira Furniture's's reply30 Sept 2021, 11:34
Official
Marnus
We dont enjoy any of this and we are really sorry that you had to go through all of these discomfort and we understand the emotions when it's about our hard earned money. I hope you understand that we as a business who truly cares about our customers and our reputation is all we have and must be protected. This don't mean that we are without mistakes but never to deceit or mislead - something we will always fix
We will authorize the release of the refund I hope that there will be a next time to give you the service you deserve
FF
We dont enjoy any of this and we are really sorry that you had to go through all of these discomfort and we understand the emotions when it's about our hard earned money. I hope you understand that we as a business who truly cares about our customers and our reputation is all we have and must be protected. This don't mean that we are without mistakes but never to deceit or mislead - something we will always fix
We will authorize the release of the refund I hope that there will be a next time to give you the service you deserve
FF
MP
Marnes P's updateReviewer Update
01 Oct 2021, 13:38So Yesterday they told me again that the refund will be processed, I should give them 24 hours. 24 hours later and guess what? Still no refund received.
MP
Marnes P's update01 Oct 2021, 13:38
Reviewer Update
So Yesterday they told me again that the refund will be processed, I should give them 24 hours. 24 hours later and guess what? Still no refund received.
MP
Marnes P's updateReviewer Update
07 Oct 2021, 14:29Still nothing from Ferreira Beds. Everyday they ask us to give them 24 hours, but still nothing. It is over a month now and still no money back
MP
Marnes P's update07 Oct 2021, 14:29
Reviewer Update
Still nothing from Ferreira Beds. Everyday they ask us to give them 24 hours, but still nothing. It is over a month now and still no money back
Ferreira Furniture's's replyOfficial
07 Oct 2021, 21:57Marnes you know very well that the delay in the refund is entirely your own making It's on record in writing that you were explained that the refund ( about to be finalized) until you thought it was appropriate to make false and incriminating statements that left us With no other choice to keep the refund in trust with our attorneys until you correct your false statements - Nobody refuse to pay the refund its your own actions that caused the delay and we as a business don't benefit from that R1250 but we can not allow that false statements can be made without responsibility to set record straight
Ferreira Furniture's's reply07 Oct 2021, 21:57
Official
Marnes you know very well that the delay in the refund is entirely your own making It's on record in writing that you were explained that the refund ( about to be finalized) until you thought it was appropriate to make false and incriminating statements that left us With no other choice to keep the refund in trust with our attorneys until you correct your false statements - Nobody refuse to pay the refund its your own actions that caused the delay and we as a business don't benefit from that R1250 but we can not allow that false statements can be made without responsibility to set record straight
MP
Marnes P's updateReviewer Update
08 Oct 2021, 08:21Looking forward it being finalized and having this issue solved.
MP
Marnes P's update08 Oct 2021, 08:21
Reviewer Update
Looking forward it being finalized and having this issue solved.
MP
Marnes P's updateReviewer Update
08 Oct 2021, 21:40Another day full of empty promises. No money refunded yet. This is the kind of company these guys are.
MP
Marnes P's update08 Oct 2021, 21:40
Reviewer Update
Another day full of empty promises. No money refunded yet. This is the kind of company these guys are.
MP
Marnes P's updateReviewer Update
15 Oct 2021, 09:03Still no money and they are just ignoring my messages now. Don't think I am ever going to get my money back.
MP
Marnes P's update15 Oct 2021, 09:03
Reviewer Update
Still no money and they are just ignoring my messages now. Don't think I am ever going to get my money back.