tG
tammy G

1 reviews | Active since Jul 2024

03 Jul 2025, 12:02

🚨 Consumer Alert: Ferreira Furniture – Ongoing Delivery Issues and Broken Promises 🚨

I’m sharing my deeply frustrating experience with Ferreira Furniture, a company that advertises heavily on Google and social media. I ordered a sewing cupboard and was initially told it was ready for delivery. However, I was later informed that the item had been sold while their representative, was out of the country. This was then followed by another excuse—alleged quality control issues—which they claimed to have resolved. A new delivery date was promised, but that too came and went with no product delivered. I have been in regular contact with the representative I was in contact with since 14 April 2025, yet as of July, I have received neither the cupboard nor a refund. That’s more than 12 weeks of broken promises, repeated delays, and complete silence. Despite multiple follow-ups and clear communication, nothing has been done. I was assured of a 48-hour refund, which has long since passed. I am beyond frustrated by the excuses and lack of professionalism. This company must be held accountable for its misleading practices and poor service. If you are considering ordering from Ferreira Furniture—please think twice.

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Replies (1)
Ferreira Furniture's
Ferreira Furniture's's reply16 Jul 2025, 16:12
Official
 Refund Processing Apology and Request
Dear Tammy
,We apologize for the delay in your refund processing and are committed to resolving it quickly, with a firm date by Friday.Our RequestPlease avoid posting negative information on social media, as it can harm our business reputation. We value transparency and integrity in our dealings.Thank YouThank you for your patience and support. We are eager to address your concerns.Warm regards,