SR
Samantha R

1 reviews | Active since Jun 2013

02 Sept 2025, 12:05

******

If i could give these people 0 stars i would, just to show how disgusting their service delivery is! I bought a sleigh bed & 2 pedestals from them, first CJ told me that the pedestals are R2k but he has a set that could not fit onto the truck of one of the bulk buyers, i can get it for R1400, but i need to put down a deposit, i did so & put down a R500... they then came to deliver & brought the incorrect pedestals, i called CJ on the spot & said they would bring the correct pedestals the next day, then to find out the bed was the incorrect bed aswell! i told him its fine i can deal with the bed, i would then just pay them less for the bed, the next day came they never delivered the correct pedestals, they said they would deliver the following day & this is how it went on for 1 week until i had enough & asked for a refund & they told me 7 days, i said s**** the refund & then just bring the pedestals as i do not want to wait 7 days for my money, they then took another 1 week with more lies of delivery as it went on, & kept saying on the invoice it states that it says about delays mind you, they were going to deliver it with the bed & never mentioned about delays then.... this went on for another week & said just give me my money, its been 1 month now since the day i sent them an email for my refund on the 30th July & im still waiting, they now not responding to my mails, this CJ guy keeps saying customer service deals with refunds, but when he needed me to pay customer service wasnt involved! DONT BUY FROM THESE ******!!!!!!!!

0
Replies (3)
Ferreira Furniture's
Ferreira Furniture's's reply02 Sept 2025, 13:49
Official
Hi Samantha
Apologies for the discomfort we may have caused. Will that be an acceptable solution if we deliver your 2 pedestals and you settle the R800 what's then due to the company
Ferreira Furniture’s 
SR
Samantha R's update02 Sept 2025, 14:12
Reviewer Update
This has been offered to me 2 weeks ago when i asked for the refund & i advised that i am not interested in dealing with this company any longer & i just want my money back, clearly this shows no attempt in a refund has been made, you guys are literally hoping that i budge & take the pedestals i no longer want!
SR
Samantha R's update05 Sept 2025, 11:13
Reviewer Update
After writing this review, i recieved a threat from this people, as you can see the date stamp is 2 Sep at 9:59pm at night

On Tuesday, September 2, 2025 at 09:59:41 PM GMT+2, Customer Care «***> wrote:

Dear Samantha

We will only process the R600 refund with the irrevocable undertaking that you will remove any negative comments/posting with immediate effect.

Johan
Facebook: https://www.facebook.com/FerreiraFurnitures/