Pathetic sales service, imagine the after sales???

I was in the market for purchasing a new stand alone gas oven. After calling Ferre Cape Town, being directed to a sales agent in Johannesburg I was quite excited. Just for the sales agent to make empty promises and never coming back to me with family and travelling excuses, thus me calling him all the time to make an appointments. I took it on myself to google the address and driving through to the showroom. Firstly the address on Google is totally wrong. The time indicates it is open till 17h00 however there is no one at 16h00, after finding out you HAVE to have an appointment. So 3 weeks later I am still waiting for the sales agent Willem to call me for that appointment. If the sales service is so terrible, I cannot imagine how the after sales service is going to be. Not impressed at all