Horrible after sales

Biggest regret ever buying a stove from them! After 2 weeks, oven stopped working, with continuous calls, Jason Picken had it exchanged but about a month or two later ,with the new stove, the same problem started. They arranged for Mastercare to come have a look, the technician said there was nothing they could do, spoke to Ferre again and guess what? They avoid my emails. Still awaiting feedback from a complaint made in January!