Pathetic service and food

I am a regular at Fego Westwood. Recently the service and food has been pathetic. It took 45 minutesfor our breakfast to arrive after my sister and i enquired abt our breakfast at the counter. The Manager pretends not it to hear customers when they are complaining. We ordered 2 x well done and 1 xsunnyside up with white toast. We got 3 runny eggs withbrown toast which was actually normal bread and everything was swimming in oil and cold. It was disastrous. The service and food used to be very good so i am not sure what has happened.