Fego Caffe understaffed - service unacceptable
<p>Good day,</p> <p> </p> <p>We were travelling east on Friday, 27 May 2016 on a weekend away from Pretoria.</p> <p>We made out usual stop at the Ultra City stop Middelburg to stretch legs and get a quick cup of something to drink at Fego caffe.</p> <p>To our amazement only one person was behind the counter needing to help all the customers on a Friday afternoon. This was very unusual as we are usually met with about 4/5 staff members assisting in taking orders and making foods and drinks. We had to wait quite some time for our orders to be placed and then made.</p> <p>The blame comes to the workers but it is management that is to blame as they should ensure that enough staff are at the counters to avoid this.</p> <p> </p> <p>To our surprise and not a good reflection on Fego Caffe on our way home on Sunday, 29 May 2016 on the other side at the same Middelburg Ultra Stop there again only one staff member was behind the counter to assist.</p> <p>When I asked her how they make one of the new drinks on the menu, she was unable to tell me - how can I order a drink that she doesn't even know how to make???</p> <p> </p> <p>This is not the service we know and are used to at Fego caffe.</p> <p>Please see that management is reviewed and staff is properly trained and managed.</p> <p> </p> <p>We don't want to experience this again.</p> <p>This is what drives customers away!!</p> <p> </p> <p> </p> <p> </p>