Fego Caffe, The Glen : Rotten Customer Service

I visited Fego, The Glen Branch for a cup of coffee this afternoon. I ordered a cup of coffee for myself and a slice of cheese cake. I was going to share the cheesecake with my wife. The coffee and cheesecake arrived. <br> <br> My wife had in the meantime had gone into one of the nearby shops. I started eating the cheesecake and found it to be extremely dry. I'm not one to complain in a hurry and continued eating the dry cheesecake with difficulty. The cake was so dry that you could not swallow it without washing it down with some coffee. I had with difficulty eaten about half of it when my wife arrived from the shops. She took one bite of the cheesecake and refused to have any more. I duly called the waiter and sent it back. I also complained to the manager . She assured me that it was fresh. I joked that perhaps it was a bad batch.<br> <br> When the bill arrived, I saw the cheesecake was on the bill. I informed the waiter that I should not pay for it as it was substandard. I spoke to the manager who insisted that I pay as nobody else has complained about it. I paid, but will never return as they have no idea of customer satisfaction. For R37 you have lost a customer. <br> <br> Disgusted Customer