Fego café staff need training

I was at the Fego in Sibaya this past weekend and had such an unpleasant experience. My husband and I decided to get a hot drink, I ordered a hot chocolate and a cappachino for him. After tasting the hot chocolate, I was not happy with it and complained to the counter assistant, she rolled her eye's at me and gave me a blank stare. I then asked her why she was staring at me , she just pulled down her mask and began to shout at me . At this point, my husband arrived and requested to see the manager, the lady kept pointing to the food court saying that I must go to Milky Lane to complain. The manager then arrived to do the refund, they spoke in Zulu and the manager then took the money and slammed in on the counter. When I asked her why she did that she says she didnt do anything wrong. My husband then requested the F&B manager and was told by the staff that they don't know the manager as they don't work for sibaya. My husband had to go looking for an F&B manager who then took his info and asked that he also report to MVG Desk, this complaint was then escalated to operations managers. This experience ruined my birthday weekend away as we we're guests at sibaya Lodge.