NO ASSISTANCE RECEIVED

I have been trying to get assistance to claim my mothers provident fund as well as death benefit. You guys make it impossible to get a hold of an agent and when I finally do. I am being sent to pillar and post Its ridiculous. I spoke to several consultants and instead of dealing with the query head on the transfer the call and then drop the call. You guys are supposed to be sympathetic during these times but no. All I got was a huge F*** YOU