Substandard service and product quality

We bought two cups of coffee today, its revolting to say the least.<br> <br> Upon querying the fact that the coffee is not the same as every day and much lighter, we were first **** to and then told that you did not receive your stock and substituted for a cheaper Pick n Pay version.<br> <br> You can see that the coffee is of poor quality and I find it insulting that you would think that no one would notice and still charge the Lavazza price.<br> <br> Every time we query or question something it is as if we are at fault or we are attempting to be difficult for no apparent reason.<br> <br> Truth is that you don't always have sweetener and then we substitute with our own sweetener. Then you don't have caps for the cups and also your cups leak. Instead of listening to our complaints you charge us R7 for an extra cup because yours leak.<br> <br> A simple answer would have been, that you will take the issue up with your supplier.<br> <br> Lastly, the trading hours are until 15.30. By 3 pm, staff are reluctant to help and on a friday by 2.30. everything is cleaned up, coffee machine is washed and employees are sitting around waiting to go home, and when we request an order we get, the stink eye or an \we're already closed.\""