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Navitha G

1 reviews | Active since Jan 2021

28 Nov 2022, 13:02

WRONG SOURCE CODE USED ON IRP5. UNABLE TO SUBMIT TAX RETURN

I would like to express my frustration and disappointment with Fedgroup. The incorrect source code was used on my IRP5 for an unclaimed benefit fund. It's for the year 2020 and we are now in 2022. My current tax status reflects as non - compliant due to this issue not been resolved. This is unacceptable as I work in a financial position and my job requires me to be tax compliant. This poor administrative issue has a negative impact on my image and reputation at work. The admin staff lack experience and I had to tell them to cancel the directive and re-apply for a new one. Then further to that explain to them that a re-submission of my IRP5 is required and it seems they do not know how to action this. Have made several calls and it seems no one cares and no one understand the meaning the urgent. Will Fedgroup pay my SARS penalties??? and employ qualified and experienced staff??

0
Replies (4)
Fedgroup
Fedgroup's reply05 Dec 2022, 08:58
Official
Good Day Navitha. We apologise for your frustration and any inconvenience caused. Our Unclaimed Benefits team have confirmed that your IRP5 has been resubmitted and they have also sent you an email to confirm this. Thank you

Best regards,

NG
Navitha G's update05 Dec 2022, 09:53
Reviewer Update
No, this issue is NOT resolved! No correction was done and the old IRP5 has been sent to me and the source code is still wrong. E-Filing still reflects the wrong code as well. Please get this resolved asap as SARS will be penalizing from 01 December 2022!!! I cannot believe the amount of time I have spent trying to get this resolved.
NG
Navitha G's update05 Dec 2022, 10:39
Reviewer Update
Please note that I will contact SARS to resolve this matter.
Fedgroup
Fedgroup's reply05 Dec 2022, 12:39
Official
Hi Navitha.

Please note the following:
 
  1. No correction was done on your old IRP5:
You were sent a new IRP5 last week Friday (02/12/22), with a new directive number. This matches the directive number on the new tax directive. This does not match the old IRP5 or the old directive. We requested a full resubmission from SARS and used the same certificate number. We did this (and recommended by SARS) to avoid the situation of you having two certificates reflecting on your tax return.  2. We canceled the old directive and app**** for a new directive using the correct source code. The source code is now correct on both the tax certificate and tax directive. 

3. Once submitted, it may take some time for SARS to reconcile and for the tax certificate to show on your tax return. Unfortunately, this is especially the case with old resubmissions. In the interim, you may follow the below steps: 
  1. Open the menu on the left of the screen Third Party Data Certificate Search (this allows a taxpayer to view all third party information submitted to SARS against your record) 
2. The data for the Distinction Unclaimed Benefit Preservation Pension Fund should appear under the IRP5/IT3(a) menu. 
3. If the information for the Fund does not appear, or does not match the most RECENT IRP5 sent to you, you may need to wait, as stated above. If the certificate is showing, the tax return will need to be refreshed.   In summary, you should have the below information: Certificate NumberDirective Number

Thank you

Best regards,