AA
AMD A

1 reviews | Active since Aug 2011

17 Sept 2019, 07:50

Worst experience of my life dealing with this company

Never in my life have I been treated poorly than with this company. They are rude and unprofessional, have no sympathy for people still mourning, they just need to get the job done no matter how rude or mean they can be. Firstly I returned the call, a receptionist answered and when I said I have a missed call from this number. First words, "I dont know". Not explain who the company is, nothing. I had to place it together myself. 0 points for telephone etiquette. Thats not even the worst part, got to Rebekka. She doesn't even explain the situation, what it is about and why they asking these questions, no FSP number nothing. Just starts asking questions and wants me to do an affidavit on something I told her i feel uncomfortable about, but that's okay she will just use the voice recording. Hows that for company ethics. For all I know I could be talking to a **** company because not her or her team leader explained anything. They just wanted their details no matter how they get it. These people had me in tears in less than 3 minutes. Worst experience of my life, this is not a company I would advise people to work with, stay away from this company and its unsympathetic bullies working for them.

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Replies (1)
Fedgroup
Fedgroup's reply17 Sept 2019, 12:48
Official
Hi Amy. We understand this is a difficult time and we want to assist by getting the benefits to the correct recipients as soon as possible. We are committed to helping you to the best of our abilities, as well as full transparency, so if we can assist or answer questions, please let us know.