BD
Byron D
1 reviews | Active since Aug 2022
10 Aug 2022, 12:48
Unclaimed benefit
I have been trying to claim a benefit for 2 years now I think this is poor service plenty of emails and excuses about the fund not being finalized but 2 years is a long time don't know what else to do frustrated.
Helpful (0)
Replies (5)0
Replies (5)
Fedgroup's replyOfficial
10 Aug 2022, 14:28Hi Byron. We apologise for your frustration and would like to assist. Please DM us your contact details, ID number and email address so we can investigate further and provide feedback. Thank you
Fedgroup's reply10 Aug 2022, 14:28
Official
Hi Byron. We apologise for your frustration and would like to assist. Please DM us your contact details, ID number and email address so we can investigate further and provide feedback. Thank you
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Byron D's updateReviewer Update
13 Sept 2022, 18:21Still nothing dead silence over a month now sent all relevant information still nothing jees will I ever come right
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Byron D's update13 Sept 2022, 18:21
Reviewer Update
Still nothing dead silence over a month now sent all relevant information still nothing jees will I ever come right
Fedgroup's replyOfficial
14 Sept 2022, 18:36 Hi Byron. We understand your frustration and we are in communication with the liquidator to investigate and resolve this matter. Our team confirmed that they have contacted you and we can confirm that the funds have not yet been transferred to Fedgroup. This is because certain documents required during the onboarding stage are still outstanding. We have followed up with the liquidator and advised them of the outstanding documents. Unfortunately, we are still waiting for feedback from the liquidator but as soon as we have received a response from them, we will be in touch with you.
Fedgroup's reply14 Sept 2022, 18:36
Official
Hi Byron. We understand your frustration and we are in communication with the liquidator to investigate and resolve this matter. Our team confirmed that they have contacted you and we can confirm that the funds have not yet been transferred to Fedgroup. This is because certain documents required during the onboarding stage are still outstanding. We have followed up with the liquidator and advised them of the outstanding documents. Unfortunately, we are still waiting for feedback from the liquidator but as soon as we have received a response from them, we will be in touch with you.
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Byron D's updateReviewer Update
14 Oct 2022, 17:54Thanks guys finally sorted out special thanks to Roleen Alexander Senior Administrator: Beneficiary Care Fedgroup JHB
Great customer service after my headache
Great customer service after my headache
BD
Byron D's update14 Oct 2022, 17:54
Reviewer Update
Thanks guys finally sorted out special thanks to Roleen Alexander Senior Administrator: Beneficiary Care Fedgroup JHB
Great customer service after my headache
Great customer service after my headache
Fedgroup's replyOfficial
01 Nov 2022, 13:22Thank you for your feedback Byron.
Fedgroup's reply01 Nov 2022, 13:22
Official
Thank you for your feedback Byron.