Loss of monthly benefits can't be explained

The beneficiary of Fedtrust Mrs Thandeka Mitchell Nyama has been unsatisfied lately with her beneficiary administrator-Fedgroup

After the passing of her guardian,as her uncle I tried to plea with Fedtrust to deposit the monthly benefits directly into her account.The plea was refused on the grounds that she is still a minor.Considering that for 3months the benefits were not paid,I submitted to be deposited into my account on her behalf that is when we failed to understand how these things work

The amount paid was for a month and Fedtrust insists that benefits of other months there were not are forfeited.How?Strangely,the amount deposited was from private person with no trace of Fedgroup company

More transparency is needed.How does it happen the benefits are lost because of being unclaimed for 3months?