1 reviews | Active since Dec 2009
Formal Complaint Regarding Unresolved Issue and Unfair Treatment
I am writing to formally express my dissatisfaction with the service I have received from Fedgroup. Throughout my professional life, I have never encountered such unfair treatment as I have experienced with your company.
I initially lodged a complaint regarding an issue that required resolution. Despite numerous communications and extensive back-and-forth, the matter remains unresolved. As a result, I have incurred penalties from SARS, which I believe could have been avoided with proper handling from your side.
To add to my frustration, my recent attempt to seek closure on this matter through a review was blocked and deleted, citing the POPI Act. This action has left me feeling unheard and disregarded.
I am requesting immediate reimbur*****t for the penalties I have paid due to this unresolved issue. I expect a prompt and satisfactory resolution to this matter. Until then, I will continue to express my concerns publicly.
Thank you for your attention to this serious matter. I look forward to your prompt response.
As previously communicated, the penalties were paid to SARS in 2023 based on the statement we received at the time, which did not indicate any prior payments towards these penalties. In December 2023, we provided you with proof of this payment along with a waiver, which you signed and returned that same month.
We acknowledge that initial delays on our part contributed to the penalties, which is why we agreed to cover them - and we did. Following telephonic discussions with our team, you confirmed your intention to engage with SARS to request a refund for the penalties you had already paid. The waiver you signed confirmed that Fedgroup had settled the matter and released us from any further liability.
As we received no further correspondence, we considered this matter closed. However, we regret any continued frustration and encourage you to follow up directly with SARS regarding the refund process.
Should you require any additional documentation from our side for your engagement with SARS, please let us know, we’d be happy to assist where possible.
As previously communicated, the penalties were paid to SARS in 2023 based on the statement we received at the time, which did not indicate any prior payments towards these penalties. In December 2023, we provided you with proof of this payment along with a waiver, which you signed and returned that same month.
We acknowledge that initial delays on our part contributed to the penalties, which is why we agreed to cover them - and we did. Following telephonic discussions with our team, you confirmed your intention to engage with SARS to request a refund for the penalties you had already paid. The waiver you signed confirmed that Fedgroup had settled the matter and released us from any further liability.
As we received no further correspondence, we considered this matter closed. However, we regret any continued frustration and encourage you to follow up directly with SARS regarding the refund process.
Should you require any additional documentation from our side for your engagement with SARS, please let us know, we’d be happy to assist where possible.