Fedbond- Shocking Service

March 2015, in Fedbond. Fixed for 5 years.<br> I had agreed that should I withdraw any sum of money from my investment, within the first 5 years, penalties would apply. I was engaged, all was good until I hit with some major financial setbacks when my engagement ended: unemployment etc<br> I emailed Fedbond on 26 November, requesting a withdrawal and was sent a withdrawal form and asked to provide other details and was informed that withdrawals take 3 months.<br> I returned the form with the info.<br> 2 months later, I followed up but by this time things had deteriorated further and I requested a full withdrawal knowing that there would be a loss to my investment capital<br> Another agent took over and requested 6 months bank statements<br> I sent them 6 days later.<br> 1 month later I sent a reminder email<br> About 2,5 weeks later my mail was opened but not answered<br> 11 days I voiced my concern in another email<br> 24 hrs later I had to mention the ombudsman to get a response.<br> 5 months since my original request! <br> I have approached the Ombudsman.<br> I was just offered employment (yesterday afternoon), but I still would like to withdraw my funds from Fedbond as their service is beyond shocking!