SHOCKING SERVICE!

My daughter took all her savings and paid a huge amount extra for a parcel to arrive from the UK. We were told that the parcel would arrive on the 27th of April and we are still waiting. In the mean time FedÈx invoiced us for customs / tax which was about 60% of the value of the parcel, which we paid almost 2 weeks ago, yet we still wait. NO updates! We call and waste more money and get the same answer. The parcel is still in London and needs to come via Amsterdam. To say my daughter is distraught is an understatement. I just held on for 15 minutes with the call centre agent who put me on hold, only to be cut off. SHOCKING SERVICE!