ZERO STARS - ZERO!!!

It's been such a bad experience, cannot even summarize it. Just beware, TNT does not care at all about their clients - perhaps because of the uncer*****y with Fedex taking them over? Why should they bother, right?

Do not ship with TNT, they simply do not respond to you, definitely do not answer phones and replies to emails with copied and pasted text only - and also only if you're lucky!!

When we finally got a hold of a manager (via the call center - it is the only number that gets answered, but they cannot help, only ever refer us to dead ends)... we were so happy thinking that now we will receive assistance after days of struggling.

Not a chance, the manager just dismissed our plea for help with "it's out of our hands now" not even an apology for their representative taking a week to send on the correct docs [that they had ALL ALONG] to customs.

Have been trying for over 10 days now to get an invoice for VAT out of these guys and NOBODY KNOWS WHERE our parcel is. And no amount of pleading for a response makes a tiny bit of difference.

I am sorry you guys are going through a tough time now, it's never easy not being certain if you will have a job tomorrow. But perhaps by making an effort to stand out in your position could only help you keep it??

Can just shake my head. I mean, if you have a backlog and cannot help me today or this week, then just answer my 7th or 8th email sent by advising this? Dont just ignore?

I am in tears with disbelief.