BE
Bruce E
1 reviews | Active since Feb 2023
15 May 2025, 08:22
ZERO Service Level
It's a pity I cannot choice a ZERO-star rating ...
Trying for two weeks to get a parcel delivered from FRANCE, speaking to a new person every day, no direct contacts, and emailed about 10x different people from previous communications with not a single reply, not even from the universal email address CODSouthAfrica ..
One of the reasons we do not use FedEx for our import & export business, no customer service !
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
15 May 2025, 10:41Good day Bruce,
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's reply15 May 2025, 10:41
Official
Good day Bruce,
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's replyOfficial
15 May 2025, 12:54Good day Bruce,
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's reply15 May 2025, 12:54
Official
Good day Bruce,
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's replyOfficial
15 May 2025, 16:13Good day Bruce,
Thank you for your confirmation on the tracking numbers as requested.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for your confirmation on the tracking numbers as requested.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's reply15 May 2025, 16:13
Official
Good day Bruce,
Thank you for your confirmation on the tracking numbers as requested.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for your confirmation on the tracking numbers as requested.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk