ZERO hit rate on deliveries
So here I am again complaining about how useless Fedex is. Booked my parcel for delivery, booking said delivery on Friday. Emailed your call centre agent on Saturday, politely asking when my delivery will happen. Off course this person who is not able to understand your own tracking system, tell me that i need to check with my customer as it was delivered on Friday.
I then teach this person how to read the tracking, as it was handed over to a 3rd party. The person doesn't thank me for the lesson, but instead uses the opportunity to make an empty promise. To revert on Monday morning with an answer.
Monday comes, no answer. So I do FEdex's works and send thi person a follow up, I get a pointless response that Botswana acknowledges the query and will revert.
Three hours pass, still no answer. JUST A SIMPLE ANSWER AS TO WHEN YOU ARE DELIVERING. So I follow up again. Now my communication is ignored.
I know now that I will never be polite to Fedex people, the respond better to rudeness and abrupt emails.
So I've now sent a semi-rude email, I'm expecting it to be ignored, or another that says nothing.
As I have nothing better to do, im going to contact the consumer council, and ask them to investigate Fedex. every delivery I send with is delivered days after the ETA. They lie to the consumer in order to get the booking. Once they have your money, you can go to hell.
As I have nothing better to do, im going to contact the consumer council, and ask them to investigate Fedex. every delivery I send with is delivered days after the ETA. They lie to the consumer in order to get the booking. Once they have your money, you can go to hell.
I emailed your office yesterday and got a reply, with a proper answer within an hour. And the issue is being resolved. I understand the challenges that you are having in Botswana, however, there is no excuse for not providing feedback, you offered the feedback, but I have to ask you for it. I've had to ask every single time.
Service delivery issues in Botswana has nothing to do with the poor service you have provided.
Quiet simply put, a bad answer is better than NO answer
I emailed your office yesterday and got a reply, with a proper answer within an hour. And the issue is being resolved. I understand the challenges that you are having in Botswana, however, there is no excuse for not providing feedback, you offered the feedback, but I have to ask you for it. I've had to ask every single time.
Service delivery issues in Botswana has nothing to do with the poor service you have provided.
Quiet simply put, a bad answer is better than NO answer