Zero customer service from Fedex Express!!!!

I have a shipment coming in from London, it is due for delivery today 12/03/19. I have been tracking this shipment and since Sunday a major delivery exception popped up; with the shipment stuck in Poyle. I thought it will eventually move. But even today(12/03/19) this has not changed, making me believe that it is something serious but unfortunately the fedex tracking app does not give any explanations of the delays.

My problem is that, with such a major issue affecting delivery; why has Fedex not made any attempt to get hold of me to atleast explain what is the cause of this delivery exception? With each passing month Fedex service delivery just keeps going down the drain but their delivery costs are always sky-high with zero service given to its clients. Fedex does not value its customers, I pretty much think they assume they are doing us a favor delivering our goods.