AO
Annette O'Sullivan
1 reviews | Active since Dec 2021
07 Dec 2021, 09:53
Zero customer service, do not use Fedex.
Shocking customer service. Waiting for a parcel that was sent from Belgium 2 weeks ago. I was told by customer service I must call the post office helpline. Customer service hangs up. Guess I won't be getting my parcel. How can you take peoples money and not deliver the service you offer?
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
07 Dec 2021, 10:24Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
Fedex Express's reply07 Dec 2021, 10:24
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
AO
Annette O'Sullivan's updateReviewer Update
09 Dec 2021, 17:09Hi Brenda, I appreciate your quick response however it's over 48 hours later.
"short while" is how long exactly? Meanwhile I still have no idea when my package will be delivered. Please advise?
"short while" is how long exactly? Meanwhile I still have no idea when my package will be delivered. Please advise?
AO
Annette O'Sullivan's update09 Dec 2021, 17:09
Reviewer Update
Hi Brenda, I appreciate your quick response however it's over 48 hours later.
"short while" is how long exactly? Meanwhile I still have no idea when my package will be delivered. Please advise?
"short while" is how long exactly? Meanwhile I still have no idea when my package will be delivered. Please advise?
AO
Annette O'Sullivan's updateReviewer Update
11 Dec 2021, 09:07Still waiting......this package arrived in Kempton park on 23rd Nov....can you please get this package delivered to me as promised.
AO
Annette O'Sullivan's update11 Dec 2021, 09:07
Reviewer Update
Still waiting......this package arrived in Kempton park on 23rd Nov....can you please get this package delivered to me as promised.
Fedex Express's replyOfficial
14 Dec 2021, 23:02I am so sorry for the extended resolution time. please could you confirm the tracking number *** is not tracking on our system
Best regards,
Fedex Express's reply14 Dec 2021, 23:02
Official
I am so sorry for the extended resolution time. please could you confirm the tracking number *** is not tracking on our system
Best regards,