zero customer service
<p>Customs has been holding my goods since 28 March. This is due to the staff at TNT being completely incapable of answering emails, doing follow-ups, answering telephone calls, forwarding paperwork! so basically they dont do what they are employed to do. I feel completely helpless in the situation as I have done everything i can possibly do with absolutely no service from their side. I have lost out on business and I am devastated. Lebogang Monifa and Aaron Zulu should both be fired.</p>
The issue has definitely not been raised with management!!! I still do not have my parcel. It is still sitting at customs. I can't understand why this is taking so long. I have paid TNT shipping as well as taxes in the region of R8000 in total and I still have had no service. This is shocking! Can someone please go and get my parcel and send it to me. That's all I am asking for seeing as though I paid a small fortune for this service.
The issue has definitely not been raised with management!!! I still do not have my parcel. It is still sitting at customs. I can't understand why this is taking so long. I have paid TNT shipping as well as taxes in the region of R8000 in total and I still have had no service. This is shocking! Can someone please go and get my parcel and send it to me. That's all I am asking for seeing as though I paid a small fortune for this service.
after 4 months of absolute hell. I have lost out on business and it is completely unacceptable. I understand customs was holding the goods but TNT staff did absolutely nothing to help me. I actually brought it upon myself to get inside details of the emmployees at customs and started contacting them directly because TNT did not help me one bit. Finally after I threatened to get my lawyer involved, things started moving. I cannot believe I get this response. Not even an explanation or apology. shocking service!
after 4 months of absolute hell. I have lost out on business and it is completely unacceptable. I understand customs was holding the goods but TNT staff did absolutely nothing to help me. I actually brought it upon myself to get inside details of the emmployees at customs and started contacting them directly because TNT did not help me one bit. Finally after I threatened to get my lawyer involved, things started moving. I cannot believe I get this response. Not even an explanation or apology. shocking service!