Wrong address no retrieval

They delivered my package in the UK. The seller sent me proof that the address was correct on the package before shipment. Ive reported this on the 27th I have not recieved a clear answer as to if my package has been picked up and why they would send it to the UK. I personally phoned the Hebron branch in the UK to get an answer on this. The consultant didn’t even know what was going on. I believe that communication and a lack of pride is the problem here. Its the 5th day now and i dont know anything, nobody has collected my package from the wrong address. I even went as far as sending the property agent of the building to which the package was delivered too to get an answer. Feels like the client needs to sort out everthing here because 24/48 hours does not exist in this company. This is absolute bull****, your service will never be considered in the future.