Wrong address is actually right...

I expected a parcel on the 13th from Loot.co.za. ot was a very urgent item. Yet still on the 15th still no delivery. I decided to phone Fedex. The very helpful lady informed me that my parcel was out for delivery to times on the 13th and again on the 14th. But that it was returned because of "wrong delivery address"

She gave me this "incorrect delivery address" and it was indeed my correct delivery address. No problems with that. I then contacted Loot.co.za and they confirmed also that this was the same address they sent it to.

This is NOT the first time this same thing happened to me at the SAME address.... It has happened before. Also with Fedex.

It seems to me the drivers do not want to look for the address so then they just conveniently discard the order as "wrong/incorrect delivery address". Or else the people doing the deliveries in not fami**** with their area of service and sees the address, don't know it and just discard it as incorrect. Not having any worry about the clients inconvenience.

What is really puzzeling me about courier services in South Africa is that they do not utilise GPS technology. Why does the drivers not make use of GPS for delivery????

Baffling. In today's world?

But since the person supposed to deliver my parcel just conveniently discarded my parcel address as incorrect, and since Monday someone was waiting at my (correct) delivery address for the actual delivery, and there have been no one, I even begin to wonder if ever the driver did came to Hazyview or has just stated incorrect address because they didn't want to drive all the way there?

I would please like a full logical explanation why this happened. And why my address is given as " incorrect". I really need an acceptable explanation for the real reason for late delivery. (No delivery), since this same exact thing has happened once before also with an order from loot.co.za and ALSO with Fedex Express. That time adress was also given as incorrect and my item sent back that time. I would really advise loot.co.za to rather use another proper courier company like eg Dawn Wing or Ram who always deliver my parcels one or at most two days later at my delivery address without ANY problems or stupid **** reasons like incorrect address.

Please explain. And please inform us of how you are going to prevent this in future. Because I wil not be promoting Fedex to anyone now anymore.

Disappointing, poor service fir for a third world country.