GR
Goitsimang R
1 reviews | Active since Dec 2012
31 Jul 2017, 10:27
WRONG ADDRESS/ DUPLICATE WHICH ONE IS IT?
<p>Someone (or maybe a couple of people) is sleeping on the job at Fedex, my parcel was supposed to be delievered on the 28/07/2017 from Clicks and still today no one knows what's happening with my parcel. On the tracking system it says the address is wrong (complete BS seeing that you have delievered here for the past 4 months!!!). When I call customer service I am being told that the parcel is at your warehouse in Johannesburg and that it is a duplicate.</p> <p> </p> <p>So which one is it? Were you not able to deliver my parcel because your *********** driver could not find the building or is it because it is a duplicate (which Clicks have confirmed that it's not).</p> <p> </p> <p>Someone sort this out and call me ASAP!</p>
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Fedex Express's replyOfficial
31 Jul 2017, 10:56Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply31 Jul 2017, 10:56
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,