Worst service provider

Fedex Express South Africa is the worst courier company that i know of, even the post office is better in terms of customer service. it has been up to 03 months now that my parcel reached South African, and i still have not received it. i have sent multiple emails and i dont receive replies, out of 10 mails i will send to ask for follow up i will only receive 1 reply, and sometimes i even beg for communications and updates, but nothing. they are not customer centric, and the person suppose to assist me is called Tristan Noble, and he does not even attend to his emails, i wonder how he was employed, and i despite the fact that i told him i will go to hellopeter and post him on linkedin, he didn't care to reply back to me to give me a simple update. sometimes i wonder how a company can not understand that their success is tied to the customer satisfaction and they should be more customer centric. i placed my order same time with aramex, but the aramex courier was deliver much more quicker comapre to fedex who is busy giving me empty excuses. at the point that this Tristan Noble even said in an email that my parcel is still not delivered because of Aramex, just because i told him that i dont understand why my parcel is still with fedex while my other parcel with Aramex was quickly delivered without hassle, how unprofessional is that, accusing your competition just because they do better than you?