Worst service of my life - thanks to FEDEX

The worst experience I have ever experienced as a living breathing customer.

So I have a package suck at customs via Fedex services and they keep mizing me. I have spoken to everyone at Fedex and im not sure if they are happily working or go there because "what else can they do".

All I get from the clearance administrator - Shannen McPherson, is that they are working on it. She does not respond to emails or even look at them. my email was sent to her from the beginning of September and she would like ignore them. I send follow ups and she says she will expedite but i am not sure if she understands that.

I just want my parcel and i have sent everything requested in the time requested and we are going on 3 months without me receiving my parcel and i am beyond upset at this point.

There is no feedback or update. nothing whatsoever.

Never again.